1. Troubleshooting – The first step in our repairs process is always performing a phone consultation with our customers to see if we can troubleshoot the problem over the phone. During the phone call, we will gather as much information as possible so that we can get a sense for the problem and any potential solutions.
2. Pump Out – In some cases, a pumper truck may be required to remove excess effluent or sewage before we can start diagnosing the problem further. If a pumper truck is required and you do not have a pumper company already in mind, our dedicated team can help take care of the arrangements for you.
3. Diagnostics – Once we have access to all the components of your septic system, we will start by performing a number of detailed diagnostics procedures for the pumps, panels, floats, transducer, and other components that might be contributing to the septic system malfunction. We are equipped with some of the highest quality tools and equipment in the industry to provide an accurate diagnosis of the issue. That last thing we ever want to do is fix the wrong problem.
4. Repairs – Once a diagnosis has been made, our professional team will provide you with an estimate and timeline to complete the repair of your septic system.

During the entire process, we make it our priority to communicate with our customers to ensure they know what to expect. Keeping open lines of communication helps avoid any unwanted surprises and misunderstandings.